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TERMS & CONDITIONS
Throughout this website, the terms "we," "us," and "our" refer to FC Roast Ltd. By exploring our site and purchasing our products, you engage in our "Service" and agree to abide by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms, conditions, policies, and notices mentioned herein or accessible by hyperlink. These Terms of Service apply to all users of our site, including browsers, vendors, customers, merchants, and content contributors.
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Please read these Terms of Service carefully before using our website. Your access to and use of our site is conditioned upon your acceptance of and compliance with these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
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Any new features or tools added to our store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are of legal age in your state or province of residence or have given us your consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction, including copyright laws. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
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SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
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SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be solely relied upon for making decisions. Historical information provided on the site is not current and is for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You are responsible for monitoring changes to our site.
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SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.
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SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We aim to display the colours and images of our products as accurately as possible, but we cannot guarantee your computer monitor’s display will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
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SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
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SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk.
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SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
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SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send specific submissions or creative ideas to us, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize these submissions without restriction. We may monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable. Your comments must not violate any right of any third-party, and you are solely responsible for the content of your comments.
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SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
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SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
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SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful or prohibited purpose. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
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SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind.
In no case shall FC Roast Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service.
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SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless FC Roast Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
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SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
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SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service are effective unless and until terminated by either you or us. If you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
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SECTION 17 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement and understanding between you and FC Roast Limited, governing your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
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SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
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SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
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SECTION 20 – CONTACT INFORMATION
For any questions about the Terms of Service, please contact us at orders@fcroast.co.uk
WEBSITE PRIVACY POLICY
This privacy policy sets out how FC Roast Limited ['FC Roast', 'we' or 'us'] uses and protects any information that you give us when you use our website. FC Roast is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. FC Roast may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are aware of any changes.
WHO WE ARE
FC Roast Limited is a company registered in England and Wales registration number 12611507 whose registered office is at 34 Frederick Street, Sunderland, England, SR1 1LP. We respect your right to privacy and will only process personal data you provide to us in accordance with the GDPR and other applicable privacy laws. If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:
E-mail us at: info@fcroast.co.uk or
Send us a letter: FC Roast, Unit 9M, Riverside Road, Sunderland, SR5 3JG
WHAT WE COLLECT
When you shop on our website we may collect the personal information that you input when you're placing your order. This information may consist of your name, address, phone number, delivery address, email address and details of the items you've ordered. We use this information in a number of ways:
To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.
To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don't have to resubmit certain information each time you shop with us.
If you opt in to our mail list we may occasionally contact you should we have any offers or information related to the goods you purchased with us previously.
To profile our customer database to help us improve our service and product range and to help us attract similar customers. This may involve working with third party analysis companies.
For internet orders we collect your name, email address and delivery address. Our payments are processed by either PayPal or Stripe
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To fulfil and dispatch your order.
Internal record keeping.
We may use the information to improve our products and services.
If you opt in to our mail list we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
As our payments are processed through PayPal and Stripe, we do not store your financial details.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. FC Roast strictly comply with the GDPR and are therefore obliged to ensure that your personal data is kept secure and up to date and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by emailing info@fcroast.co.uk
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fcroast.co.uk
You have the Right to your information. If you want to know exactly what information we have relating to you contact us at info@fcroast.co.uk.
STORAGE OF PAYMENT INFORMATION
We do not store any credit card or payment details. All payments are processed externally by PayPal and Stripe
BESPOKE CUSTOMISATION ON THE REQUEST OF THE CUSTOMER
If a piece of equipment is customised on the request customer, this order cannot be cancelled and/or returned once payment is made.